The value of authentic conversation

Talking in a bar, late the other day, I encountered the latent extremist in myself when it came to web communications and marketing.

It doesn’t take a genius to realize that a lot of what bloggers, podcasters, et cetera, do is marketing, though in a very bootstrapper kind of way. As such, I’ve found myself becoming mighty interested in web trends. Seeing where people are going in terms of fashion and style is always something I was fairly adept at, so the above does feel kind of like an extension to that.

But back to my hidden extremist: Discussing web conversations, Cluetrain-style, in a bar the other night, I found myself saying (having only inbibed a few pints), “Why not even, in the long term, eliminate the concept of the ‘official website!’ No one takes that seriously anyway!” The idea being, people’s conversations on blogs, mailing lists (et cetera), are so much more authentic and valuable to the visitor than the official website, which is usually nothing but ‘brochure-ware’ (to quote a recent acquaintance of mine). Forget if the discussion is positive or negative – it’ll be negative if the products is shit, and it’ll be positive if their products are great. But let’s get people talking.

If you heard this recent interview, you’ll hear me saying that I am about discussion, whether it be people trash talking me or praising me; as long as they are talking, that’s the goal. On my weblog, the only rule is that, if you want to say something negative, even if it’s not constructive at all, leave an email address in the field reserved for it. A real one. Then you can say whatever you want, and I’ll leave it there unless it’s 100% pure troll meat. So there you go.


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6 responses to “The value of authentic conversation”

  1. Amy Gahran Avatar

    Hi, Julien. Great piece.

    You wrote: “Why not even, in the long term, eliminate the concept of the ‘official website!’ No one takes that seriously anyway!”

    Now, that’s some radical thinking! It might have some merit — not in terms of eliminating the “home base on the web” function, but of doing away with the “Welcome to Exxon” approach.

    You realize, of course, that you will totally send PR folks into a panic with this. Have fun rocking their world 🙂

    – Amy Gahran
    RightConversation.com
    Contentious.com

  2. […] Over at In Over Your Head (one of the most beautifully designed blogs I’ve ever seen, incidentally), Julien Smith recently posted a rather bold musing in his article “The Value of Authentic Conversation“: […]

  3. […] In Over Your Head has an interesting thought on the value of blogging authenticity as opposed to that of an official website. But back to my hidden extremist: Discussing web conversations, Cluetrain-style, in a bar the other night, I found myself saying (having only inbibed a few pints), “Why not even, in the long term, eliminate the concept of the ‘official website!’ No one takes that seriously anyway!” The idea being, people’s conversations on blogs, mailing lists (et cetera), are so much more authentic and valuable to the visitor than the official website, which is usually nothing but ‘brochure-ware’ (to quote a recent acquaintance of mine). Forget if the discussion is positive or negative – it’ll be negative if the products is shit, and it’ll be positive if their products are great. But let’s get people talking. […]

  4. […] Amy Gahren and Julien Smith are discussing whether it’s time to get rid of the official website. Thanks to Julien for getting this conversation started. […]

  5. Rod Adams Avatar

    Julian:

    I agree. Public discussions of products and services are extremely valuable as marketing tools, especially if the company has bothered to get the very basic premise correct – produce a great idea/product/service. After that is accomplished, conversations will be very effective ways of increasing business.

  6. Stephanie George Avatar

    OK, years later I find this blog on an authentic conversation. Interesting now that we’ve come almost 3 years through some mighty interesting economic and marketing times. It seems that every huckster for every get-rich-quick or weight loss or personal-potential development cult has been jumping on the social media bandwagon since you first proposed this.

    Hyper-marketing has exploded. And I am oh, so weary of it.

    So, what do you project will be the game of marketers this year? How can an honest business be noticed with an authentic conversation that doesn’t have to go through the word-smithing, crafting and honing that I see everywhere in blogs, etc? Even honing to the effect of misspelled words and poor grammar to “rusticate” the language so it seems more real – but it’s still manipulative marketing hucksterisms.

    Is there any hope of marketing without manipulations or “brochure-ware”? What’s real any more?

    S.

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